Returns
Custom things are different from off-the-shelf things. Here's the honest version.
If it's wrong or damaged, I fix it
Arrived damaged, stitched wrong, or not what the preview showed? Email me within 30 days with a photo and I'll replace it or refund you. No argument, no restocking fee.
The preview you approved is generated by the same engine that produces the file the embroiderer receives — so if the product doesn't match the preview, something went wrong on my end, not yours.
If you just changed your mind
Because every item is made to your design, I can't resell it to anyone else — a hat with your words on it is worth nothing to the next customer. So change-of-mind returns aren't something I can offer.
Check your spelling before you order. The preview shows exactly what gets stitched.
Cancelling
If you catch a mistake before production starts, email me immediately and I'll cancel and refund if it hasn't gone to the machine yet. Once it's stitched, it's stitched.